Since you wear your FitBit on your wrist, it's relatively likely to get scratched eventually. wikiHow is where trusted research and expert knowledge come together. Why not try out one of our plans risk-free for 30 days? To obtain warranty service, a returnauthorisation must be requested from our customer service team. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. Ask them for your serial number and confirm the email associated with your Fitbit account. No Fitbit reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. *This open box product may have visible dents or scratches. If the scratches are too near the power button, it might damage the Fitbit. What to do when Fitbit stops or wont sync at https://www.myhealthyapple.com/fitbit-versa-not-syncing. Another option is to check how you purchased your Fitbit. A quick online search reveals several desperate people. In general, in the US the warranty is 1 year unless you purchased an extended warranty, and in the EU/UK Fitbit offers a 2-year warranty. Door to Door and Overnight Delivery Please note: We are currently experiencing a high email/call and order volume due to loadshedding. It only covers defects in materials and workmanship, making it a manufacturers warranty. It's moved! Look for your Activation Date. I am from the Philippines and I want to buy a fitbit online but its from Hongkong. Check How to use your photos as your Google Pixel Watch face. I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! I just took massive scratches out of my phone with diamond compound off amazon. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. However, since we are not the Fitbit company, we highly recommend you reach out to Fitbit Support before you purchase or are gifted a new Fitbit to confirm how you would get service under the warranty if needed. To obtain warranty service, you must have a return authorization. Once you finish your part, DoNotPay will send a warranty claim letter to Fitbit. It kicks in after the manufacturer warranty and could be worth a look. We use cookies to make wikiHow great. Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. If you received yours as a gift. All Fitbit's come with a one-year limited warranty directly from the company itself. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. Amazon.co.jp: Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear : Electronics Thanks for signing up! 2.5D rounded edge glass for comfort on the fingers and hand. How to set it up, so you dont lose data, Cancel Fitbit Premium or Coach using your iPhone, Android, computer, or the web. Compatible Device:-Fitbit Blaze Smartwatch. Try Tom's or Crest. This limited product warranty applies to our "Fitbit Products." "Fitbit Products" means our Fitbit-branded device and accessories. If you prefer calling, call their support number at (877) 623-4997. 2.5D rounded edge glass for comfort on the fingers and hand. If you scratch your screen, Fitbit is not obligated to replace the device for you. Thank you. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. For New York customers, an extended warranty is $3.90 or $4.15, depending on the device. Fitbit will replace or fix your tracker's regular wear-and-tear damage within one year of the date you purchased it. Something went wrong. Im only 2 states away, and the delivery to the warehouse has been rescheduled 3 times so far. Works on basically any plastic screen but please use at your own risk. I love the watch is there any way that I can get it replaced do I send it to Fitbit or what please help me! By signing up you are agreeing to receive emails according to our privacy policy. Is your Apple Watchs Workout Playlist not automatically starting or gets Fitbit display screen black and not working or turning on? . As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving the warranty service. But we do have some suggestions of how to contact Fitbit. Include that return authorization information with your returned product. Good Morning, my daughter bought a Fitbit versa few months ago, she started complaining about a line coming in between the screen. Returns shipping; 30 days: Money Back, Replacement: If you return Product to Fitbit (a) without a return authorization from Fitbit or (b) without all parts and accessories originally included with your purchase, Fitbit retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher. I have to try JUST ONE MORE UPDATE. Add a copy of your original purchase receipt to your shipment. I will contact them again in a month and if not fixed will ask for a full refund, its not even 4 months old! NY 10036. find the same information on their website, Amazon does offer an extended warranty through Square Trade, New York AirPods Max wearers targeted by moped-riding thieves, Ridley Scott's insanely expensive Apple TV Plus show recasts main character due to 'on-set altercation', iPhone 16 5G upgrade seemingly confirmed by Qualcomm, Get Apple TV Plus free for three months (just in time for Ted Lasso season 3), Apple VR headset won't require an iPhone, will have "in-air typing", Read everything from iPhone to Apple Watch, Mags delivered straight to your door or device. Stay tuned for future updates. Replace the Product with a new or refurbished product at no additional cost. 9H hardness, 99.99% HD clarity, and maintains the original touch experience. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. It could fail at any time. Thats usually a problem with the Bluetooth connection. Lets fix it! One is the usual UPC, and the other, the longer one, is the serial number. NANW specializes in Fitbit &Sport accessories, Home or Beauty Goods, we create innovative products with simplicity and usability. Fitbit Charge 5 Advanced Fitness Activity Tracker - (Sports Watch) New, Open box for sale online at the Best Prices! In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Proceed to remove item from shopping cart. Only a tiny amount of water and toothpaste. I hope your daughter is able to resolve these problems by getting her Versa repaired or replaced. (Which includes battery test and no issues were Make sure you contact them sooner than laterdont wait until February or March, right before your warranty expires. To request a return authorisation, please contact Customer Service, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. The deductibles are friendly, starting at $29 and not more than $99. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. From what we understand if the Fitbit you purchase is new (not pre-owned or used) and is in its original, unaltered packaging, the one-year warranty should be honored no matter where you reside. In addition, this Limited Product Warranty does not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or ageing of the Product such as discolouration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. See the FitbitTerms of Servicefor details of your rights with respect to use of the software and related services. If such a defect arises and a return authorisation request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. That's a valid question. LIMITED PRODUCT WARRANTY FOR NEW PRODUCTS. belongs to the buyer, not you. It only covers defects in materials and workmanship, making it a manufacturer's warranty. If the action you attempted failed, please try again. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. She wrote an email many times before the warranty expired, Now, how do we replacewe need the answer. Deductible. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES STATED ABOVE. Ranked #1 by GadgetReview.com and Top Rated by Investopedia! Email Quote. Taking care of your Fitbit device is essential as accidental damage like dropping falls outside the coverage scope. Use Discount Code: NOFEE at Checkout for FREE Activation! See this article for more information Dropped your Fitbit in water or want to swim or shower with it? Click on Submit. We have a post about troubleshooting those issues so take a look at those tips first to see if anything helps: Fitbit display screen black and not working or turning on? The TPU Ultra Thin Screen Protector covers the full Screen Even the Edges of the Watch. Fitbit Customer Supportvia the above methods. You have entered an incorrect email address! This article has been viewed 168,910 times. Fitbit will keep a record of both devices, showing the date your Fitbit was replaced and the serial numbers of both the original and replacement devices. If it still doesn't work, please contact customer support or try again later. Fast shipping Same day shipping if ordered by 1PM Pacific. Payments: My fitbit screen went blank. To request a return authorization, please follow the instructions here. Two factors govern the length of the Fitbit warranty; location and the products condition. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. Featured Products Minnow Driver Kit 70 Lifetime Guarantee $14.99 Mako Driver Kit - 64 Precision Bits 441 Lifetime Guarantee $39.99 Essential Electronics Toolkit 569 Lifetime Guarantee $29.99 AKKO insurance covers much more than the Fitbit warranty, including accidental damage, immersion, and theft, including theft from unattended vehicles. Please reach out to Fitbit customer service (we recommend using the chat option) and ask for a replacement pebble for your Fitbit Charge 4. Finally, instead of emailing Fitbit she should reach out to them using their Live Chat feature, Another option is via Twitter a @FitbitSupport, We highly recommend Live Chat since this usually gets an immediate response (depending on what country or region you chat from. Before you contact Fitbit for warranty service. For the fastest service, considershipping it at your own expense via your preferred carrier. Yes Scratch-resistant glass: Yes--screen size: 1.66 Inch: 1.32 Inch: 0.95 Inch-screen resolution: . Uh oh! It's moved! AKKO insurance is cheaper compared to competitors and more friendly. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including any. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. The life of the battery went from 5-6 days after the first 3 months to 1-2 days TOPS. Perhaps the battery's not lasting anywhere near as long as it used to. Did your warranty already run out? 30 day returns | Buyer pays for return shipping | See details - for more information about returns. 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