As quickly as the issue is rectified, it will be delivered.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-medrectangle-3','ezslot_1',127,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-medrectangle-3-0'); When you see the notification DHL shipment on hold, it usually signifies that your shipments delivery will be delayed. You might find this issue dragging on for many working days. Other times, DHL may place a hold on a shipment because they need more information from the sender in order to process it. Available to private and business customers. However, what does it mean when you see the DHL shipment on hold message? This is a problem that you can help resolve, and this usually occurs on the final leg of delivery once your delivery boy is attempting delivery at the final destination. No matter how much you pay, DHL cannot overcome major issues like natural disasters and port congestion. Lastly, in some cases, DHL may place a hold on a domestic shipment due to an issue with the shipping address. If not, please contact your shipper or online shop. There are times when the vessel needs to make an emergency stop at another port until the weather improves. It is normal for a hold to be resolved within a week of it occurring. If improvements in packaging are necessary, the courier may request that you modify the packaging or may refuse the pickup. When a delay occurs, DHL gives you a warning by telling you that the shipment is on hold. Port congestion is another common reason DHL puts your shipment on hold. The courier business will almost certainly be unable to contact both the vendor and the recipient. The experts in global air, ocean and ground freight forwarding (containers, pallets and other cargo). The time that it takes to clear this type of issue can vary widely as no one usually knows how long social unrest will last. Customs officers might decide to ask for additional documentation as well, which can lead to further delays. First, make sure that you are using proper packaging. 100% satisfaction guarantee. How long will this last, and is there anything you need to do to get the package moving again? In the event that it is finally allowed, it will most likely get stranded in every area that it needs to pass through. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. DHL has a consumer rating of 1.39 stars from 413 reviews indicating that most customers are generally dissatisfied with their purchases. Any package, whether it is transported inexpensively or expensively, can be placed on hold. Another reason why your DHL shipment is on hold is incomplete documents by customs. for non-commercial purpose. Delivery time may be extended due to factors such as weather incidents, customs or backlogs. What do I need to do to release my shipment? A lost parcel should not appear as on hold for any reason, and being on hold does not increase the risk of your parcel getting lost. However, this should not occur if you are sending legitimate goods and you have filled in the proper paperwork. If DHL needs additional information, then you should try to provide that as soon as possible. In case of bad weather, earthquakes, fire, or the like, DHL shipment delays depend on how bad the situation is. Unavoidable circumstances can cause shipment delays. Incomplete documentation or contact details reported by U.S custom clearance. It is possible for business operations to even get suspended. If you contact DHL, it is quite possible that a customer service representative can tell you more about what is holding up the package. It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. LCL shipping on average takes between 6 and 38 days and FCL shipping takes around 19 to 40 days. You will get a clear picture to find out where things went wrong. If this happens, then you will see on your DHL tracking information the message that your package is on hold. Local road closures, weather issues, or strikes can all cause delays. You expect to see updates when the parcel arrives or departs from a facility and even when the package is in transit. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'trackingadvice_com-large-leaderboard-2','ezslot_19',156,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-leaderboard-2-0');The following items are commonly seen in commercial documents: The sales invoice is another term for a commercial invoice. Why is your DHL shipment on hold & what is causing this? A "DHL shipment on hold" message means that there will be a delay in the delivery of your package. When you receive a message that your DHL shipment is on hold, it means that your package is no longer moving. Why is my DHL shipment on hold in Hong Kong? The shipper. Shipping from Hong Kong to the USA can take up between 20 and 43 days depending on the destination, form of transportation, and load type. Another worst thing that may cause shipment delay is a pandemic. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. So, what causes a shipment to be placed on hold? Usually, as soon as your package starts to move again, you will get an update to tell you that it is in transit. This will not explain what occurred or anything about it, but it will let you know that the problem has been resolved. Furthermore, it has an impact on the entire shipping companys timetable, DHL, as well as the recipient. It is the carrier that issues the Arrival Notice. But before anything else, youll first need to understand the possible reasons why DHL holds a shipment as this info will help you take the right course of action. It might not be moving because it is held up in customs. Shipment delay involving U.S. Customs is one of the most common scenarios, if not the most. Obviously, this can be a significant delay in itself, but because the delay is caused by influences outside the control of the delivery company, there is also no guarantee about when it will end. Holidays are another reason why a DHL shipment might be placed on hold. Some of the possible reasons for this hold message are as follows: Bad weather condition. The clearance is made through the desired places but often lack of tracking leads to such sort of confusion. If the shipment is rejected by the buyer as a result of such taxation, no refund will be made because the product is not received and the product return process cannot be started . What is the cheapest way to make shelves? Living as digital nomads is challenging, especially if you also run a business. Mines been on hold in Hong Kong almost a week. How Long Will DHL Shipment On Hold Status Last? But most of the time DHL tracking is accurate. How long does DHL take to ship from Hong Kong? weather events, local disruptions like public holidays, customs or strikes. In some cases, it may be due to an issue with the package itself. In this instance, your best option might be to contact DHL customer care to arrange an alternate pick-up location like a nearby DHL ServicePoint. Ship and track parcels with DHL Express. DHL isnt a small shipping company but its not as big either as some other carriers. They also have no influence over customs, which is one of the main causes of the on hold notification delay. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. Calling DHL can mitigate these issues, but it is still a difficult situation to be in. In some cases, they may be able to expedite your shipment for an additional fee.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'postalguidance_com-large-mobile-banner-2','ezslot_5',110,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-large-mobile-banner-2-0'); Another option is to cancel your current shipment and place a new one with another carrier. In addition, there are situations when alterations are made on purpose to save money. If youve ever had a DHL shipment on hold, you know how frustrating it can be. The combination of increased volume and decreased staff has led to more and more shipments being placed on hold until the workforce can catch up with the work that needs to be done. This can be a major delay in and of itself, but also because the delay is caused by factors outside the delivery companys control, there is no way of knowing when it will end. As a result, there will be a shipping delay. Filled and shipped on Oct 17, 18 2013. But, more often than not, delays get addressed within one week from the original date of delivery. This will help clear the issue and get your package moving along the shipping route to its final destination. This is everything that you can do to ensure that your package shipping experience goes smoothly. This happens when a disaster has occurred that prevents DHL from getting into an area and making deliveries, or the disaster has affected DHL infrastructure. In the USA, DHL delivery hours range from Monday to Friday between 8:00 AM to 6:00 PM. Please try using a pieceID / container number if available. There are a few different reasons why this might happen that well talk more about in a while. Perhaps the vessel needs to stop at another location and pick up additional packages. USPS Stolen Package? You are more likely to see the on hold status if you are shipping internationally, because many more of the common issues occur at border checks, but it is still very possible for the problem to happen within a country, especially one as large as the US. It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. In any case, if your domestic shipment has been placed on hold by DHL, youll want to contact them and find out why. Get rate quotes, courier delivery services, create shipping labels, ship packages and track international shipments in MyDHL+. The on hold message is often an indication that your package has stopped moving entirely, and is staying in one place. The problem of port congestion appears to be getting poorer every year. No paper mess and a greener planet. If your shipment has not arrived within 10 days of the expected delivery time, please contact your shipper or online shop. This specific document notifies all parties concerned about the location of the shipment. Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. The buyers name, sellers name, source, and list of products for shipment are all listed in this document. Please continue to monitor the progress online. Create an account to follow your favorite communities and start taking part in conversations. In order to eradicate the issue, youll first need to know the exact reason(s). But if they have exhausted all options, the only thing they can do is wait for you to contact them. I'm East Coast US if that matters. DHL cannot continue transporting the package along its way due to some unforeseen circumstance. Generally, no, you do not need to do anything. Can I pickup my package from DHL? Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. This is because there are usually a lot of shipments during these times and DHL, as well as other carriers, find themselves overwhelmed. Consumers complaining about DHL most frequently mention customer service, next day and wrong address problems. We will tell you everything that you need to know about this status update, so keep reading. There is also a possibility that your parcel may have already reached the port of destination. CR2025 Vs CR2032 Battery What Is the Difference? Your tracking number lets us find the right division contact to answer your questions. Don't love it? The issue of port congestion seems to increase every year. This can sometimes lead to a lack of transport options, especially during busy times such as holidays. Thus, any shipment processed several days before the pandemic is expected to encounter months and months of delay. The only thing that you can do is ensure you are shipping legal goods so that they do not get delayed by customs authorities, and that you have paid all relevant fees and filled in any relevant paperwork. What Should I Do If My DHL Shipment Is On Hold? They should have let the shipper know that UPS allows money shipments and DHL doesnt. With US Global Mail, our mail is always available as scans and our shipments are always prompt and accurate. If you track your shipment and it appears to be on hold at the destination, it may be because the receiver has closed its deliveries at the moment. One of the most regular, if not the most prevalent, is a delay in shipment caused by US Customs. The hold normally isnt longer than one week. Incomplete documents will almost always hold up your package in customs. Why pickup your mail in person, when you can get it on your phone? The occurrence of a pandemic may be considered the worse scenario of all. Read more below. But then, like the other causes of delays, it brings inconvenience, especially if the shipment is strictly following a deadline. With a career as an Operations Manager and over a decade of first-hand experience working with major courier shipping companies, Charles has the knowledge to help you to solve shipping and packaging-related queries. There is no space to worry about anything, if your package hasnt yet arrived, simply get in touch with the customer services. DHL Express is maintaining delivery services around the world. Its because of problems that the delivery boy or firm ran into when sending your goods, and its out of your hands.The only thing you can do is make sure youre sending legal items so they dont get held up by customs and that youve paid all applicable fees and completed all necessary documentation.This is all you can do to make sure your package delivery attempts go as smoothly as possible. In these cases, another driver will have to take over. DHL Hong Kong handles 10s of millions of parcels a year. If your DHL shipment has been marked as On Hold, you might be wondering what to do. If any of these commercial documents are missing, the import broker must work with both the seller and the recipient to complete them as soon as possible. A) On hold in Hong Kong (probably 4 days or so) B) Awaiting delivery from the damn DHL warehouse thats 5 minutes down the road (waited there for 5 days) Hoping yours gets to you quickly and safely! They may not be able to give you much information, but in most cases, they should be able to tell you the cause of the issue. An item can theoretically be placed on hold for an extended period; however, this rarely happens. In addition, COVID has also increased the volume of packages with so many people ordering items from the Internet. Then label it as DHL Sends to the customs department to further take it forward.Thereafter the package is shipped to its destined country to reach on time. Lack of information about the person sending the parcel, Lack of available transport (trucks, planes, ships), A natural disaster or even just bad weather causing delays, The need to wait for a local courier to take charge of the package. The shipment delay often depends on other unknown factors. In this case, DHL will usually attempt to contact both the sender and the recipient to try and get the correct information so that they can make a delivery attempt. If your shipment has been on hold for longer than a couple of days, you may want to contact DHL to check on the status of your package. Some of the possible reasons for this hold message are as follows: Read on to learn more about the DHL shipment on hold message, the possible reasons for it, and how long until the hold is lifted and your package starts moving again. The exception to that rule is when DHL needs additional information from the shipper or recipient. If your tracking information shows its location, this might result in it appearing in places that you wouldnt expect, but this will just be to avoid whatever was causing the delay. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes - be it big or small. This is the BEST service around for mail forwarding. For example, if the package is being held for inspection by customs, DHL has no control over how long it will take them to release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'postalguidance_com-large-leaderboard-2','ezslot_11',107,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-large-leaderboard-2-0'); Similarly, in case of a natural disaster or bad weather and other such situations, theres pretty much nothing DHL can do to expedite the process. During certain times of the year, especially during holidays, a lot of packages come into the USA and the port authorities, including customs, suddenly find themselves having to process thousands of packages a day. The COVID pandemic has been responsible for a multitude of shipping delays in recent months. Due to the staffing shortages, it is taking longer to unload cargo ships at most ports around the world. We will make another delivery attempt when the receiver is again open for deliveries. U.S. Customs requires many documents for goods coming into the country. International Express Delivery (Personal and Business) +852 2400 3388 Send Email FAQ, Tips and Advice DHL eCOMMERCE SOLUTIONS Standard international and domestic parcel services. When that happens, then your package will have to wait until the next vessel arrives and can be loaded. Many will constantly refresh the tracking status to determine the latest update on the whereabouts of their shipment. An example would be a typhoon in the area of the sender. You may also be able to get an estimate of when the package will be moving again, but this depends very much upon the situation. Most of the time, this only applies when there is incomplete shipping information or incomplete customs documentation. However, the blizzard might end by Monday evening, and crews may clear the roads by Monday night. Once you have that info, youll be able to determine whether theres something you can do to get your package moving again. This is most common for deliveries going to countries with unstable governments or areas that are experiencing civil unrest. Port congestion is another explanation for the DHL shipment on hold notification. If the delivery provider is unable to fix the original issue, they will usually find another way to convey it, and your shipment should be on its way again soon. The Packing List includes the specific types of goods being shipped, the measurement, the weight, and the quantity. DHL Shipment on Hold? shipment on hold. The only situation in which your package may be at risk is if it contains something that customs officials are not going to be happy with. Expected delivery time, this should not occur if you are using proper packaging most frequently mention service. The latest update on the specific cause of the main causes of delays, it will most get! Range from Monday to Friday between 8:00 AM to 6:00 PM anything dhl shipment on hold hong kong need to the. 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