Did you know that a typical manager spends the equivalent of 20% (one day of each week) dealing with workplace conflict?

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What is mediation?

Mediation is an additional tool to deal with disagreements between individuals in the workplace. It’s often described as a form of alternative or informal dispute resolution as it’s less formal than grievance and discipline procedures and employment tribunals. It nonetheless follows a structured approach.

Mediation is often particularly effective when used at the initial phase of any disagreement, before conflict escalates. An early intervention can prevent both sides from becoming entrenched and avoid a full-blown dispute in which an employment tribunal claim becomes more likely.